FitSwap is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal data in compliance with the Data Protection Act 2018 and the General Data Protection Regulation (GDPR). By using the FitSwap platform, you consent to the practices outlined in this policy.

We collect the following types of information:

• Personal details: When you create an account or make a purchase, we may collect information such as your name, email address, postal address, and phone number.
• Transaction details: We may collect details about your purchase history, payment method, and other relevant transaction information needed to complete the sale of products and services.
• Usage data: We collect technical data such as your IP address, browser type, operating system, device information, and interactions with the platform to help us improve the performance and functionality of the website.

We use the information we collect in the following ways:

• Provide and manage your account: We use your personal details to create and manage your user account, allowing you to make purchases, track orders, and manage your profile.
• Process transactions: Your transaction details are used to process payments, verify transactions, and send confirmations. We use secure third-party payment processors like Stripe to handle payment transactions.
• Communicate with you: We may contact you with important information related to your account, orders, and customer support inquiries. Additionally, we may send you marketing communications or offers, if you have consented to receive them.
• Improve the Platform and services: Usage data and feedback are used to analyze trends, diagnose problems, and enhance the functionality and user experience of the FitSwap platform.

We retain your personal data for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by applicable law. For example, we may need to retain some transaction details for financial reporting or compliance with tax regulations. Once your data is no longer necessary for these purposes, we will securely delete it.

We may share your personal information with third parties in the following circumstances:

• Payment processors: To facilitate transactions, we may share your payment details with trusted third-party payment processors such as Stripe.
• Shipping providers: We may share your address and order details with shipping providers to fulfill your order and deliver the products to you.
• Legal requirements: We may disclose your personal data if required by law, such as to comply with a subpoena or legal process, or to protect the rights and safety of FitSwap, our customers, or others.

We do not sell, rent, or lease your personal data to any third parties.

Under the General Data Protection Regulation (GDPR), you have the following rights regarding your personal data:

• Access: You have the right to request a copy of the personal data we hold about you.
• Rectification: You can request that we correct any inaccurate or incomplete data we hold about you.
• Erasure: You can request the deletion of your data under certain conditions, such as when the data is no longer needed for the purposes for which it was collected.
• Restriction of processing: You have the right to request that we restrict the processing of your data, in some cases, such as when you contest the accuracy of the data.
• Data portability: You can request that we transfer your personal data to another organization, if technically feasible.
• Withdraw consent: If we rely on your consent to process your data, you can withdraw your consent at any time by contacting us.

We take the security of your personal data seriously. We implement appropriate technical and organizational measures, including encryption, firewalls, and secure data storage, to protect your data from unauthorized access, disclosure, alteration, and destruction. However, please be aware that no method of data transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

If you have any questions or concerns about how your personal data is handled, or if you would like to exercise your rights under GDPR, please contact us at:
Email: support@fitswap.co.uk
Phone: +44 123 456 7890